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Prophecy International Announces Strategic Partnership with Inoria
Now offering Prophecy’s flagship CX insights solution, Emite, Inoria will continue to meet and exceed the evolving market demands of the contact center community
DENVER (PRWEB) JUNE 29, 2023
Global software development specialists Prophecy International Holdings Ltd (ASX:PRO), have announced a strategic partnership with Inoria, a full-suite contact center solutions and service partner with over 30 years’ experience transforming the way businesses communicate with customers, preparing them to meet future trends.. The partnership will make Prophecy’s CX insights solution Emite available to Inoria customers across North America.
“This partnership with Inoria comes at an incredible time,” says Prophecy International CEO Brad Thomas. “Contact center performance insights are now being raised at the Board-level, which means that contact center and workforce management (WFM) leaders need access to more data than ever to demonstrate how the contact center is impacting the business. We believe that the combination of Emite’s evolving technical capabilities with Inoria’s expert strategic guidance will fill a growing need in the contact center market and we are looking forward to growing this relationship over time.”
The addition of Emite to Inoria’s technical offerings will enable organizations to:
- Make data-driven decisions that drive growth and enhance customer satisfaction
- Easily bring all enterprise data together, highlighting hidden trends that can have a significant impact on revenue.
- Reduce administrative burdens with Emite’s streamlined processes, freeing-up valuable time for other critical tasks
- Enable more informed business decisions related to resourcing, training, staffing, and budgeting
- Easily monitor agent performance metrics, customer satisfaction scores, and key operational KPIs in real-time.
“Delivering value-added solutions to our customer community is of paramount importance,” says Pierre Lemoine, President and Co-Founder of Inoria. “Our partnership with Emite further enhances the suite of solutions and services that benefit our customer base. Contact center organizations collect so much data on a daily basis, but often lack the agility to act on this information. With Emite’s simple data visualizations, instead of spending time gathering and assembling data, contact centers gain insight from real-time analytics that enable them to make informed decisions, faster. We look forward to working with the Emite team to deliver a complete service offering while helping contact centers gain clarity in their decision-making.
For any questions about the partnership or to inquire about Emite, please contact Emite North American Sales Director, Amy Jeschke at ajeschke@prophecyinternational.com.
About Prophecy International Holdings
About Prophecy International Holdings Limited Prophecy International Holdings Limited (ASX: PRO) is a leading Australian designer and developer of innovative business software. Through its two products, Snare and Emite, Prophecy serves the growing global markets of contact center analytics and cybersecurity. CX Intelligence by Emite provides a SaaS-based real-time and historical analytics platform, dashboards, wallboards, KPI, and orchestration products for customer experience.
Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom, and in Denver, USA. https://www.prophecyinternational.com
About Inoria
Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions.
More than contact center expert consulting, Inoria is about enriching the customer experience. http://www.inoria.com
Prophecy International Announces Strategic Partnership with Novacoast
Prophecy International Announces Strategic Partnership with Novacoast
Prophecy International and Novacoast partnership aims to provide best-of-breed cybersecurity services and software to public and private sector organizations worldwide
Denver, Colorado – Software development specialists Prophecy International Holdings Ltd (ASX:PRO), have announced a strategic partnership with Novacoast, a leading full-service cybersecurity and IT consultancy working with public and private sector organizations across several global markets. The partnership will make Prophecy’s flagship cybersecurity logging software Snare available to Novacoast customers as a powerful tool to help organizations improve their cybersecurity posture while also meeting critical business requirements.
“Novacoast is one of the most reputable firms in the cyber market,” says Prophecy CEO Brad Thomas. “By partnering together, we will be able to provide joint customers across the world with the most comprehensive logging solutions available, which is an incredibly powerful tool for any security operations center (SOC) or IT team to have in their arsenal.”
Designed and built for military and defense, Snare’s market-leading log management and secure log transit capabilities will help joint customers meet ever-evolving global cybersecurity standards while also helping meet business requirements:
- Improve Compliance & Security while Reducing Cyber Costs: Snare unlimited data storage has helped save customers millions in annual storage costs. Additionally, the ability to store unlimited log data helps to ensure that logs are stored properly for compliance and the reduction in cost means that all critical logs can be captured and stored for security and forensics.
- Improve Threat Hunting Speed: Snare automated alerts enable a SOC or analyst to respond to anomalous activities in real-time.
- Meet Reporting Obligations & Mitigate Threats with Enhanced Investigation Capabilities: Snare Database Activity Monitoring, File Integrity Monitoring (FIM), File Access Monitoring (FAM), Registry Activity Monitoring (RIM), and Registry Activity Monitoring (RAM) provide security teams with the most detailed event log data available to identify who got in, what they took, and how they got in a matter of minutes vs months.
“Our partnership with Prophecy has been exceptional.” stated Paul Anderson, CEO of Novacoast. “We are thrilled to add their technology into our offerings for our Security Operations and Threat Hunting teams to help our existing customers and prospects. This strategic move reinforces our position in the market and sets us apart as a true differentiator.”
For any questions about the partnership or to inquire about Snare’s centralized log management solutions, please contact Snare’s Director of Partner Alliances, Warren Alexander, at: walexander@prophecyinternational.com
For information about Novacoast, please contact: Info@novacoast.com or (800) 949-9933.
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About Prophecy
About Prophecy International Holdings Limited Prophecy International Holdings Limited (ASX: PRO) is a leading Australian designer and developer of innovative business software. Through its two products, Snare and eMite, Prophecy serve the large and growing global markets of contact center analytics and cybersecurity. CX Intelligence by eMite provides a SaaS-based real-time and historical analytics platform, dashboards, wallboards, KPI, and orchestration products for customer experience. The Snare product suite is a highly scalable platform of centralized log management and security analytics products designed to enable customers to detect and manage cyber threats in real-time and maintain regulatory compliance.
Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom, and in Denver, USA.
About Novacoast
Novacoast is an international cybersecurity company specializing in IT services and software development. With a 25+ year history in the industry, Novacoast has built and maintains IT security solutions for some of the world’s largest private and public organizations. Our team is comprised of hundreds of specialists with backgrounds in IT advisory, development and engineering, and managed services. Together, we’re committed to identifying unique ways to improve the productivity and security of our customers.
Prophecy International Contact
Paige Montgomery
Global Director, Market Development
pmontgomery@prophecyinternational.com
