eMite launches new solutions for Genesys customers

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eMite sponsors Genesys Sales Kick Off in Orlando, Florida and launches new offerings

Sydney—15 January 2020 — Prophecy International is pleased to announce that its subsidiary eMite has launched a new product offering as part of its CX (Customer Experience) Intelligence platform and is a major sponsor at the Genesys Global Sales Kick Off in Orlando, Florida.

Brad Thomas, Prophecy CEO said “Product Innovation is one of our key growth pillars and its great to see our team delivering continuous innovation, addressing new markets and adding more value to our customers and partners. We see an acceleration of legacy on premise contact centers migrating to cloud based solutions and we are well placed to help customers seamlessly manage operations through that transition period while they are running both solutions.”

To stay closely aligned with the new product naming of our partner, Genesys, to ensure we continue to drive great value for our customers and to continue to be competitive in the marketplace we have rebranded our main product and have introduced 3 new products in time for the Genesys Sales Kick-Off event which is this week (Jan 13-17, 2020) in the US.

Leading Contact Center Analytics solutions for Enterprise-grade customers:

Rebrand to Enterprise Contact Center Analytics

  • To be clear on the product, align with our partner’s product which is changing names, and to allow the name to better reflect what the product does, we are renaming our flagship product to “Enterprise Contact Center Analytics for Genesys Cloud”.
  • Same great product, continual improvements.

Enterprise Contact Center Analytics Lite

  • Enterprise Contact Center Analytics Lite – is a slimmed down version of our flagship product.  It allows us to offer the core benefits at an entry level price-point for those customers just getting started.
  • The benefit to the customer is that they get the same core product at a low entry price, while still having a simple and full upgrade path to the power and flexibility of our full-blown product.

Migration Made Easy (Solutions that help large customers globally migrate from legacy platforms to the latest Genesys Cloud platform.) About 80% of large enterprise customers doing these types of migrations will take between 6 months and 36 months to complete their migrations globally.  The business has to continue to run and manage their contact centers during these migrations.  Our solutions below help them do that while giving them access to their real-time and historical data during those migrations.

Enterprise Contact Center Analytics for PureBridge

  • Enterprise Contact Center Analytics for PureBridge is a migration tool that helps customers migrating from an on-premises Avaya Aura CMS platform to the Genesys Cloud platform hosted in the cloud.
  • Some benefits to the customer are:
    • The ability to have both their Avaya Aura CMS data and their Genesys Cloud data combined and visualized in the same analytics tool from eMite
    • The ability to pull reports using both real-time and historical data from both platforms (Avaya Aura CMS and Genesys Cloud)
    • The ability to allow agents and contact center managers’ to view data in terms they are familiar with from the Avaya platform.

 Enterprise Contact Center Analytics for PureConnect to Genesys Cloud

  • Enterprise Contact Center Analytics for PureConnect to Genesys Cloud migrations helps customers migrating from the on-premises PureConnect platform to Genesys Cloud.
  • Some benefits to the customer are:
    • The ability to have both their Genesys PureConnect data and their Genesys Cloud data combined and visualized in the same analytics tool from eMite
    • The ability to pull reports using both real-time and historical data
    • The ability to allow agents and contact center managers’ to view data in a format they are used to in the PureConnect world.

With over 150 customers world-wide using the eMite platform, we have the proven ability to deliver out of the box functionality for Contact Centre Analytics. Our deep experience in the contact centre market enables us to deliver superior speed to value for customers looking for a fully integrated analytics solution to deliver real insight.

About Prophecy International Holdings Limited

eMite is a wholly owned subsidiary for Prophecy International.

eMite is an award winning SaaS solution that combines data onboarding, analytics, correlation, performance and KPI management into a single, out of the box solution to provide customers with historical and real time insight in a simple, visual appealing format that can be easily customized. eMite has a global technology partnership with Genesys, is a premium Genesys AppFoundry partner and was Genesys AppFoundry partner of the year in 2018 and 2019.

Prophecy International Holding Limited is a listed Australian company (ASX:PRO) that has been operating globally since the 1980s. More recently the focus at Prophecy has been on growing the eMite and Snare lines of business in Analytics and Cyber Security respectively.

Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA

eMite for Amazon Connect Now in AWS Marketplace

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Prophecy is excited to announce that eMite for Amazon Connect is now available in AWS Marketplace. AWS Marketplace is an online store that makes it easy for customers to find, compare, and immediately start using the software and services that run on Amazon Web Services (AWS).

Unveiled this week at the AWS re:Invent 2019 conference in Las Vegas, eMite’s CX Intelligence solution brings near real-time and historical data visualizations, via both dashboards and wallboards, to Amazon Connect. eMite is already helping contact centers all around the world unlock better insights by connecting to multiple data sources, such as Salesforce and service desk tools like Zendesk or ServiceNow, and then giving users the ability to correlate it with their contact center data in the same dashboards. Creating and managing KPIs across multiple systems is often neglected as it’s typically a time consuming and manual process. Either that or any tools available are prohibitively expensive or require extensive technical resources while eMite empowers end users to create KPIs on the fly, from multiple data sets with no coding.

Visitors to AWS Marketplace can use 1-Click deployment to quickly launch preconfigured software and pay only for what they use, by the hour or month. AWS handles billing and payments, and software charges appear on the customer’s AWS bill.

With availability in AWS Marketplace, eMite has made it even easier for Amazon Connect customers to implement eMite and turn their CX data into actionable insights. Making contact center managers’ lives easier and giving them the information they need right at their fingertips is an eMite specialty.

This is also another step forward in eMite’s relationship with AWS as Prophecy announced in October that eMite has been certified as an Amazon Connect Service Delivery Partner. “We wanted eMite to be as accessible and easy for Amazon Connect customers as possible and that’s why we focused on making it available in AWS Marketplace,” said Prophecy CEO, Brad Thomas. “We’re looking forward to helping more Amazon Connect users build powerful dashboards and wallboards while empowering more informed business decisions.”

eMite’s highly scalable CX Intelligence platform is already hosted on AWS, making its award-winning technology a natural fit for Amazon Connect and AWS Marketplace.

Prophecy International announced as winner of SA Business Australian Export Award

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Adelaide — October 21, 2019 — Prophecy is very pleased and proud to announce that it has won the Technology and Innovation category at the SA Business Australian Export Awards.
The Business SA 2019 Export Awards recognise South Australian companies which are excelling in the international marketplace by selling and promoting their products and services.

Announced at a gala event at the Adelaide Convention Centre on Friday night, Prophecy International Holdings was recognised as a leading innovator in the international tech space.
Prophecy International Holdings is an ASX-listed company that develops analytics and cyber solutions software, operating globally since the 1980s across brands including Snare and eMite.

Our Snare monitoring and analysis tools gather and filter IT event data for security monitoring, analysis, auditing and archiving. eMite develops advanced real-time analytics and dashboard solutions especially for the contact centre market. More than 75 per cent of Prophecy’s revenue is generated from international markets, and it sells to more than 45 countries. Prophecy has operations in Sydney, London, Denver and Manilla.

Prophecy CEO Brad Thomas said, “This is a great endorsement of the efforts of our teams in all our offices around the world, we are all trying to build the next great Australian software company at Prophecy and this is a fantastic rewards for our efforts so far. With over 80% of our income generated from international markets and our US business growing at 25% for the last 2 years we are proud to have our efforts in building great products and having customer adopt globally them recognised.”

Now in their 57th year, the Business SA Export Awards recognise the success of local South Australian companies and organisations breaking into export markets and achieving sales, organisational and educational growth. As a result of winning the state award Prophecy will now become a finalist at the national awards which will be awarded in early December.

eMite announced as Amazon Connect Technology Partner

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Amazon certified analytics solutions for Amazon Connect contact centre software now available

Adelaide — October 17, 2019 — Prophecy announces that subsidiary eMite has been certified as an Amazon Connect Technology Partner.

Amazon Connect is a cloud-based contact centre solution. Amazon Connect makes it easy to set up and manage a customer contact centre and provide reliable customer engagement at any scale.

eMite’s customers increasingly rely on multiple systems and technologies to try to deliver great customer experiences. Multi-channel contact centre software leveraging voice, chat, email and social, CRM, Service Desk, Speech Analytics and Customer Surveys are used to deliver a great experience to customers.

Creating and managing Key Performance Indicators from across multiple systems is difficult, time consuming, often a manual process and constantly requires change and adjustment. This is why eMite has developed the CX Intelligence Platform. Alternative tools often attract high costs of licensing, require expensive technical resources to implement and lack the embedded knowledge of contact centre operations. In addition to taking months to implement, this approach yields an incomplete understanding of the issues.

eMite’s SaaS based CX Intelligence platform hosted on Amazon Web Services has now been listed on the global Amazon Connect Technology Partner site (https://aws.amazon.com/connect/partners/). Marketsandmarkets.com estimates that the contact centre analytics market is expected to grow to USD$1,483.6 Million by 2022, at a Compound Annual Growth Rate (CAGR) of 15.9%.

Initial customers in Australia include carsales.com and Wilson Parking and the first US based customer order has been received for Blink for Home (www.blinkforhome.com), an Amazon company.

eMite has built a sales pipeline worth in excess of AUD$4.0M in Annual Contract Value since launching the offering in June 2019.

“This expansion of eMite capability for real time and historical reports and analytics into the Amazon Connect market builds on our experience in contact centres. With over 170 customers in 16 countries, our CX platform enables customers to implement rich out of the box capability in a matter of hours.”, said Brad Thomas, Prophecy CEO. “Amazon Connect customers can now benefit from the years of experience we have in building contact centre analytics solution.”

eMite has also secured a global reseller partnership agreement with Voice Foundry USA after initially signing an agreement for Australia with Voice Foundry Australia. Voice Foundry, an AWS Advanced Global Consulting Partner, specializes in the design and delivery of Amazon Connect solutions. This partnership will enable eMite to access customers implementing Amazon Connect through Voice Foundry across Australia, New Zealand, North America, Singapore and Western Europe.

Prophecy International Appoints Global Customer Operations Lead

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Consolidating and streamlining pre and post sales consulting and support

Sydney, New South Wales, September 14th, 2018 – Prophecy International is pleased to announce the appointment of Stephen Irecki to the new position of Global Director of Customer Operations for the Prophecy Group (ASX:PRO). Stephen joined Prophecy on March, 2018 as Head of Solutions Consulting and will now report directly to CEO Brad Thomas.
Stephen is a highly accomplished executive with over 15 years’ experience in global multinational organisations across Asia Pacific and Japan.
Prior to joining Prophecy, Stephen was most recently Head of Solutions Engineering at Genesys leading the pre-sales teams across Australia, New Zealand and Japan.
Stephen’s technical leadership experience includes a proven record of leading teams that deliver product demonstrations, technical presentations and architecture designs for cloud services for enterprise-grade communications, collaboration, and contact centre management solutions. His experience with Interactive Intelligence and Genesys is a perfect fit for the eMite CX (Customer Experience) product suite. Reporting in to Stephen is Prophecy’s Project Management Office, Global Support and Solutions Consulting teams.
In this new role, Stephen has been tasked to implement and improve the overall technical consulting capability of Prophecy across both Snare and eMite businesses and for the joint solutions suite sold as Snare Advanced Threat Intelligence. He will also lead support globally to increase capability of Prophecy to offer true follow the sun support for our global customer base. Stephen holds a Bachelor of Engineering Information and Telecommunications Degree with First Class Honours from Massey University in New Zealand and is recognised as an Industry Thought Leader on cloud and digital business transformation.
Prophecy CEO, Brad Thomas said, “Stephen brings a great depth of experience to the team and has already proven an invaluable part of the new leadership at Prophecy. Under his guidance we expect an increased technical capability to be deployed globally, and for our customers to recognise us for delivering great business outcomes.”

Prophecy International announces James Lind as eMite Business Development Director of EMEA

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Adelaide, Australia – September 5th, 2018 – Prophecy International appointed James (Jamie) Lind as Business Development Director in pursuit of establishing a strong sales network throughout the region, effective September 1, 2018. Lind will be leading the company efforts into EMEA region and will be dedicated to eMite solutions, the CX (Customer Experience) Intelligence and real-time analytics and dashboarding portfolio of the company.

“This is the perfect time for Jamie to join our team, he has he has considerable and established experience and network in Europe and will help the company to grow eMite across the EMEA market. We have a portfolio of customers and partners across Europe in the UK, Ireland, Scandinavia and France and have built a strong foot hold from sales made out of Australia. With Jamie on the ground in the UK we will be able to leverage this strong start to gain significant new share in Europe”, said Brad Thomas, Prophecy CEO.

Jamie’s experience has been gained in both Europe and Australia with organisations like Nortel, Avaya, BT and Juniper. Previous roles include Country Manager for Nortel in Scotland, Sales Director for Avaya in Australia and Senior Client Director roles with Optus and Juniper.

Jamie has recently been running his own consultancy business delivering IT transformation to clients across Europe. With over 20 years in the industry, his experience includes direct sales and team management including strategic sales. He has demonstrated ability to grow business in new markets.

Jamie’s mandate is to aggressively grow the eMite business across Europe including growing our relationship with Genesys and the ecosystem of Genesys partners across Europe as well as to sign new partnerships for eMite with a focus on the telecommunications providers that are also Genesys partners.

eMite Signs partnership agreement with ConvergeOne

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eMite advanced analytics & dashboard solution available through ConvergeOne across North America

Sydney — Wednesday, 11 July 2018 — Prophecy is pleased to announce that its subsidiary eMite has signed a partnership deal with ConvergeOne to enable its on premise and cloud based, advanced analytics and dashboard solution to be delivered to ConvergeOne customers.
eMite, a wholly-owned subsidiary of Prophecy International Holdings Limited (ASX:PRO), announced an integration with PureCloud by Genesys™ in 2017 and have since released Advanced Analytics for PureConnect. Following on from that agreement and new offerings, eMite will also now partner directly with ConvergeOne to provide their innovative Australian business solution to ConvergeOne customers as an add onto Genesys contact centre software sold and implemented by ConvergeOne.
Founded in 1993, ConvergeOne is a NASDAQ listed (CVON) leading global IT service provider of collaboration and technology solutions for large and medium enterprise with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. Over 9,200 enterprise and mid-market customers trust ConvergeOne with collaboration, enterprise networking, data center, cloud, and security solutions to achieve business outcomes. ConvergeOne has 79 offices in North America and over 2,700 employees.
“ConvergeOne is delighted to partner with eMite to help deliver exceptional customer experiences and improve business outcomes for companies utilizing PureCloud and PureConnect. eMite’s innovative real-time and advanced analytics solutions, combined with Genesys’ powerful customer experience platforms, empowers businesses with the actionable insight that drives extraordinary business results” said Owen B. Robinson, Senior Director, Genesys Practice Leader
Advanced Analytics for PureCloud and PureConnect by eMite are real-time dashboard and advanced analytics solutions designed to dramatically enhance contact centre business performance. Available as a Software-as-a-Service (SaaS) cloud solution and on-premise, eMite is used in contact centres across five continents, and delivers historical data and live actionable insights in a simple, visual format that can be easily customised for different users, using aggregated and correlated data from multiple business sources.
“This agreement enables ConvergeOne customers to access eMite’s world leading real time and historical analytics platform to dramatically improve their customer experience and business performance” said Brad Thomas, CEO of Prophecy International. “Furthermore, they will benefit from being able to purchase a complete solution through a single transaction with ConvergeOne that enables customers to correlate data from their Contact Centre software with business data from CRM, Service desk and other systems and applications to deliver true CX Intelligence”.

About Prophecy International Holding Limited
Prophecy International Holding Limited is a listed Australian company (ASX:PRO) that has been operating globally since the 1980s. More recently the focus at Prophecy has been on growing the eMite and Snare lines of business. eMite platform combines analytics, correlation, capacity, and performance, availability, and SLA management into a single, out of the box solution to provide customers with real time insight. The Snare product suite is a highly scalable platform of security products designed to find, filter and forward event log data. Snare log sources include Windows, flat files, databases, Linux, Mac and Solaris with coverage for desktops and servers.
Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA.

eMite announced as Genesys AppFoundry Partner of the Year (PureCloud)

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Real-time dashboards and advanced analytics solution provider wins prestigious award from industry-leading Genesys Customer Experience (CX) Platform

Sydney – June 7, 2018 – eMite Pty Ltd, a wholly-owned subsidiary of Prophecy International Holdings Limited (ASX:PRO) has been recognized for their exceptional partnership with Genesys by being awarded AppFoundry Partner of the Year (Purecloud).

Advanced Analytics for Genesys by eMite is an extensive, dynamic and affordable solution that delivers real time insight for CX (Customer Experience) Intelligence and is available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions.

PureCloud by Genesys a unified, all-in-one customer engagement and employee collaboration platform that is easy to use and quick to deploy. A true cloud offering, PureCloud is flexible, open, feature-rich, and built for rapid innovation.

AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

eMite was presented with the prestigious award in May at the annual CX18 event in Nashville, Tenessee presented by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX18 brings together the leading minds and technologies responsible for advancing the customer experience industry today.

“We were thrilled to receive this award from Genesys at their annual CX18 event. Our strong partnership with Genesys has grown year on year and is reflected by the number of customers who have improved their contact center and business performance through eMite Advanced Analytics for PureCloud by Genesys,” said CEO Brad Thomas. “As an early adopter of the Appfoundry platform, we were also excited to showcase for the first time our newest solutions for Pure Connect and Pure Engage by Genesys at the event. We have now signed nearly 100 customers representing more than 7000 contact centre seats onto the Advanced Analytics solution for Genesys and also now have Genesys partners in Europe, Asia and North America all selling the solution”

About eMite
eMite is a subsidiary of ASX listed Prophecy International (Holdings Limited ASX: PRO). The eMite operational intelligence platform combines analytics, correlation, capacity, and performance, availability, and SLA management into a single, out of the box solution to provide customers with real time insight. For more information visit https://emite.com/. Or visit eMite on the new Appfoundry marketplace at eMite Genesys Appfoundry

Media contact
Christine Bishop
Chief Marketing Officer
Prophecy International
+61 418 181 352
cbishop@prophecyinternational.com

Prophecy International partners with Denver Public Schools to provide Summer Internship

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Through a partnership with Denver Public Schools, Prophecy International will offer an internship program to a technology focussed high-school student this coming summer.

As part of the CareerLaunch Internship Program, a lucky high school student will complete 100-120 hour internship at Prophecy International over the June/ July 2018 period learning about the Cyber-security industry and putting their STEM coursework into practice.

Following the initial CareerLaunch program, Denver Public Schools said “98% of the business partners who had participated in the program felt offering internships to high school students was a viable way to groom future employees and said they hoped their company would continue to participate in CareerLaunch in the future”.

Suzanne Healy, Director of Sales – North America and “Company Champion” for the program said Prophecy International was honoured to have been chosen to participate in the program and excited to share with the students the wealth of career options in cybersecurity.  “As one of the hottest career fields, we want to encourage students to learn more about how Prophecy helps companies develop sound system security architectures.   It is important for us as a global company to give back to the community and educate/ provide practical experience to the next generation of leaders”.

About Prophecy International

Prophecy International Holdings Limited (ASX: PRO) is the holding company for Snare, which develops a suite of advanced threat intelligence software solutions used around the world across industries ranging from defence, financial services and manufacturing to government agencies, transport and retail.

Prophecy International Holdings Limited Ltd was established in 1980 and services markets in the USA, Europe, Asia and Australia.  The international headquarters and global software development centre is at Prophecy House in Adelaide, Australia.

For further information please contact:

Media contact

Christine Bishop
Chief Marketing Officer
Prophecy International
+61 418 181 352
cbishop@prophecyinternational.com

Prophecy International participates in Australian Cybersecurity delegation to USA

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As Cybersecurity continues to dominate as a key issue for companies and governments worldwide,  Prophecy International recently joined a handpicked Australian delegation to the USA, led by AustCyber and in partnership with Austrade.  The delegation travelled first to Washington DC for one on one meetings with key US government departments and companies before attending the 2018 RSA Conference held in San Francisco from 16-20th April, 2018.

Prophecy CEO, Brad Thomas said, “It was a privilege to join a group of world class Australian Cyber companies that have already developed products and services to address real world challenges faced by companies and governments around the world. The Australian Industry is as good as any in the world and we, as a country and, as a company are bringing innovation to a global market worth USD$100B per annum.”

The annual RSA conference attracts approx. 50,000 delegates from around the world who experience an impressive line-up of speakers as well as an exhibition floor showcasing the latest innovations and threats in cyber security.

Prophecy International’s core cyber security product Snare, is a highly scalable platform designed to find, filter and forward event log data. With an already impressive footprint of US customers in both federal government and the Defence industries, CEO Brad Thomas reinforced the important role  of Australian companies can play in combatting global cyber threats.

“Snare is uniquely positioned to capitalise on the growing awareness of Australia as an important partner and participant in the effort to keep companies and governments secure and to protect critical data and private information. Our core log management technology continues to be a crucial and fundamental piece of any cyber protection or compliance strategy.”

For further information – please contact:

Media contact

Christine Bishop
Chief Marketing Officer
Prophecy International
+61 418 181 352
cbishop@prophecyinternational.com